129+ Applicants
Posted: 1 month ago
0-1 years
India
work from office
Posted: 1 month ago
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Applicants: 130+
Job Description
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Job Description
- Ensure Availability of Adequate Manpower at each Franchisee / DSC.
- Monitoring & ensuring Service Delivery to customers through Franchisees / Dealers as per the defined RT 24 - 90%, DT 72 – 85%, Productivity 5.5, Repeat Ratio 1, Days Open 1.5 days, Daily Closure 80%, NPS 87%.
- Responsible for developing & monitoring Dealer/Franchisees Service Team to attend to Installation/Service requirements in the field.
- Guide/Supervise Mechanics/Technicians to resolve product related problems in the field.
- Revenue generation thru AMCs, Spares and Accessories sales as per defined targets.
- Responsible for achieving AMC targets for AMC numbers TO & GM.
- Service audit of Dealers/SSD/Service Franchisee and to ensure the availability of equipments and buffer stock as per population he holds.
- Conducting installation audit as per norms laid down in ISO Manual
- Regular visits to Dealers / Franchisees / customers.
- Franchisee Visits, Daily Meetings, Franchisee Audit and Safety Audits
- AMC sharing with Dealers & review of AMC service rendered by Franchisees & Dealers
- Conducting installation audit as per norms laid down in ISO Manual.
- Visits to Trade Partners and ensure adherence of NDC.
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About Company
Voltas Limited is an Indian multinational company providing engineering solutions, air conditioning and refrigeration products, and other products and services to various industries.
Important dates & deadlines?
Application Deadline
20 Sep 26, 01:36 PM IST
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