Vutto - City Operations Head

CITY OPERATIONS HEAD - JAIPUR

About Us :

Vutto is a full-stack, phygital platform transforming the used two-wheeler market in India. We combine certified online listings with offline retail experience, in-house refurbishment, warranty support, and end-to-end documentation to deliver a seamless and trustworthy experience.

About the Role :

The City Operations Head will be responsible for building and scaling both supply and demand in the city. This role entails complete ownership of end-to-end business operations and supply chain management for the Jaipur city, including driving onboarding through local channels, strategic partnerships, and referral networks.

KEY RESPONSIBILITIES :

• Own Training and Quality : Design and execute training programs to upskill sales professionals. Maintain service quality standards through continuous performance monitoring and retraining.
• Operational Excellence : Monitor key metrics like sales throughput, cancellation rates, refurbishment quality and turnaround time. Solve on-ground operational issues and continuously improve delivery efficiency.
• Team Leadership : Hire, manage, and mentor a team of field operations associates. Foster a culture of accountability, speed, and customer obsession.
• Local Strategy & Growth : Adapt central playbooks to your city's unique dynamics. Drive local growth experiments and report performance insights to the leadership team.

KEY REQUIREMENT :

• 4-8 years of experience in field operations, supply chain, logistics, or a similar role at a high growth startup.
• Strong leadership and team-building skills; prior experience managing field teams preferred.
• High bias for action and a data-driven approach to decision-making
• Excellent communication and people management abilities
• Comfortable with ambiguity and fast-paced environments
• High proficiency in using data and analytics

WHY JOIN US ?

• Competitive pay plus Esops
• Exciting opportunity to be part of high paced start-up.
• Great work culture.
• Health benefits
• Flexible work timings