Volt Product Operations

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• Volt Product Operations
• Volt Money·Product Management·Posted 6 months ago
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• Full TimeBengaluruWork From Office

Volt Product Operations

Summary

• Designation: Associate/Senior Associate
• Team: Product Management
• Experience: 3-5 years of prior product support/operations experience
• Reporting: Head - Products
• Type: Full-time
• Location: Bengaluru, Work from office.
  Description
• Role Overview
• As a Product Operations Associate, you will sit at the intersection of product, business, and
• operations, ensuring smooth day-to-day execution of product workflows and resolving
• customer/partner issues. You will be the link between the product team and on-ground
• business teams — ensuring new product rollouts, optimizations, and processes run
• seamlessly.
• This is a generalist role that provides the individual with well-rounded exposure to the
• organizations business, technology, operations, and data. This is a hands-on role ideal for
• someone who thrives in fast-paced environments, enjoys problem-solving, and wants to
• make a direct contribution to Volts customer experience and growth.
• Fitment
• This role is ideal for individuals who love solving problems collaboratively and want to own
• and drive a key charter by working with multiple PMs. The role requires a very strong
• understanding of customer psychology, data, and technology, and working on issues to
• optimize for conversions and customer experience. This role would suit those candidates
• with prior experience in operations/support/ in a high-growth B2C environment for at least 2
• years.

Responsibilities

• Work closely with product managers to operationalize new product features,

journeys, and integrations.

• Investigate and resolve customer/partner issues in coordination with tech, ops, and

business teams.

• Work closely with business, sales, operations, and similar teams to identify areas of

improvement and prioritize them in the sprints.

• Liaise between product, tech, sales, and customer support to ensure alignment and

smooth post-release operations.

• Track recurring issues, identify root causes, and collaborate with stakeholders to close

gaps and report progress to the broader teams.

• Monitor the performance of the stack and metrics and work closely with PMs to solve

any deviations in behavior.

• Set up and drive process improvements for feature releases to ensure a seamless

customer experience.

Requirements

• Strong customer empathy and ability to put yourself in stakeholders shoes in areas

such as customer journeys, operations, etc.

• At least 2 years of full-time experience as a product analyst or in product operations

at a high-growth B2C startup.

• Strong analytical skills; experience with tools like SQL, Excel, Amplitude, or similar

tools for number crunching and analysis.

• Strong communication and articulation skills, including verbal and written modes like

documentation, process notes, communication templates, etc.

• Strong understanding of user experience and product design in terms of interaction

and funnels.

• Strong in setting up processes and driving stakeholder alignment and adherence to

  the processes.

• Ideal Candidate
• The ideal candidate would be someone whos worked with a startup or growth-stage
• organization as an analyst or in a product operations role and wants to transition to owning
• a key vertical in a growth-stage B2C company.
• Role Overview
• Salary
• Competitive
• EmploymentFull Time
• Experience3-5 yrs
• Work modeWork From Office
• LocationBengaluru
• CategoryBFSI (Banking, Financial Services & Insurance)
• FunctionProduct Management
• Ready to apply
• Takes 2 minutes. Stand out by engaging with the founder on the WapHire podcast.
• Apply now
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About The Company

Volt Money

BFSI (Banking, Financial Services & Insurance)

• Bangalore, Karnataka

Learn more

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• Volt Money is a B2C lending platform that enables retail customers to get instant, low cost & flexible credit by pledging their MFs & stocks via a 100% digital.
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