Posted: 3 hours ago
2-5 years
Head Office - Mumbai, India
BFSI (Credit & Risk)
work from office
Full Time
Closes 25 Dec 2026
Posted: 3 hours ago
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Job Description
Location: India, Mumbai office
Level: Early Career
Role Purpose:
Provide operational support to the MEA Account Management team by managing account administration, billing and collections, customer follow-ups, partner coordination and internal dependencies, ensuring timely closure while maintaining strong customer relationships.
Key Responsibilities :
Account Operations
- Maintain accurate operational information across C360/internal trackers and highlight overdue actions or account risks.
- Track renewals, POs, contracts, addendums and other commercial documentation, ensuring timely follow-up.
- Track contracted versus actual usage/overages and maintain records of waivers, credits or exceptions.
- Coordinate operational requirements with regional partners (like Salla and Daam in KSA), including payments,
- documentation, pending requests and internal dependencies. Align with internal Partner team.
Billing & Payment Collections
- Coordinate with Finance/Billing teams to track monthly invoices, outstanding payments and ageing.
- Maintain a consolidated customer-wise tracker covering outstanding dues, payment commitments and collection status.
- Proactively follow up with customers through calls, email and WhatsApp, maintaining a professional and relationship-led approach.
- Coordinate resolution of billing disputes and payment blockers with Finance, CSM, Product, Tech and other internal teams; escalate sensitive or commercial matters to leadership.
Ideal Profile
- 3–4 years of experience in Account Operations, Customer Success Operations, Sales Operations, Program
- Management or a similar customer-facing operational role, preferably in B2B SaaS.
- Project/program management skills with the ability to manage multiple customers, actions, and timelines.
- Excellent communication and relationship-building skills; comfortable speaking with customers on operational
- Strong Excel/Google Sheets, reporting and operational tracking skills, with a hands-on and closure-oriented mindset.
- Working knowledge of CDP, Customer Engagement or CRM platforms is preferable.
Good to Have
- Ability to understand and communicate needs at a WebEngage product level with internal and external teams like (MAU, APIs, SDKs, Traffic, Advertising platforms etc.)
- Prior experience supporting Middle east customers
- Hands-on experience with AI tools such as ChatGPT, Claude or Gemini for workflow automation, reporting and
- productivity; AI agent/workflow development experience
Skills
CollectionsAccount ManagementExcelGoogle SheetsCRMCustomer SuccessProgram ManagementCommunicationLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
WebEngage is a leading customer engagement platform that helps businesses personalize their customer journeys and drive conversions. We provide a unified platform with various channels like web, mobile, email, and more to create engaging experiences.
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