Associate Sales Planner

WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, theheart.org and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant and credible health and wellness information, personalised health assessment tools and access to online communities.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Medscape is looking for an Associate Sales Planner (Client Services) to join our Global business, working across pharmaceutical and other healthcare client media campaigns. The successful candidate will work closely with the Media Planning Client Services team and other internal team stakeholders on the production and execution of promotional Media campaigns, and ensure we provide an excellent experience for our clients. The ideal candidate should be a highly organised individual, with strong media planning and customer relationship management expertise, detailed and clear communication skills and a proven ability to prioritise and excel in a deadline driven environment.

Shift timings: 12:30 PM to 9:30 PM IST

Work Mode: Hybrid (3 days a week from office)

Responsibilities

● End to end responsibility for and ownership of media campaigns, across the campaign life cycle. Including:

○ Media Plan development and management

○ Coordination with clients/agencies for creative assets and communicating creative QA

○ Client Services/client relationship management ○ Leading client Kick Off calls for new campaigns

○ Monthly Reporting

● Work in partnership with the Sales team to understand the client objectives and needs

● Work in partnership with internal teams to ensure effective campaign management (Media Planning Ops, Sales Ops, Sales Strategists and others)

● Building and maintaining strong client relationships that will assist in smooth and on-time campaign launch and delivery, benefiting future business

● Develop strong understanding of WebMD media products

● Develop internal relationships and effectively communicate programme details to internal operations teams

● Working with pharmaceutical and other healthcare clients based across the world

Qualifications and Competencies

● Bachelors degree

● Ideally will have some experience in client relationship management within a Media agency or publisher environment with digital media responsibilities

● Passion for customer service and for ensuring that our physicians and clients have the best experience possible

● Strong desire to learn digital media

● Excellent organisation and documentation skills

● Proactive and takes initiative

● Ability to quickly forge and maintain relationships

● Results-oriented with a positive outlook and a clear focus on quality of deliverables

● Diplomatic, credible and comfortable in dealing with senior executives

● Effective negotiator, able to influence stakeholders to achieve mutually beneficial outcomes

● Ability to multitask, function under pressure and meet delivery timeframes

● Organised with proven ability to manage conflicting priorities

● A true team player with willingness to pitch in

● Strong written and spoken English communication skills

● Enthusiastic with a positive attitude

● Experience with Microsoft Office Suite (particularly Excel) and Google GSuite (Mail, Calendar, Sheets, Slides, Docs)

● Desirable but not mandatory:

o Knowledge of Digital Advertising tools (Google Ad Manager, DCM, Salesforce etc.)