Manager, Billing & Revenue Operations

Role Purpose

Build, own, and lead a newly formed India-based billing team that supports multiple US-based brands and customer segments, with a mandate to create a scalable, well-governed operating model.

This is a foundational leadership role. Success is defined not just by managing work, but by designing how work gets done, standing up a high-performing team, and creating clarity, consistency, and accountability as the organization scales.

This role is well suited for a leader who naturally looks to simplify complexity, replace manual effort with clear process, and build systems that allow teams to operate effectively without constant intervention.

Core Responsibilities

• Team Build & Ownership
• Stand up a new Mumbai-based billing team, including hiring, onboarding, and performance management
• Define roles, coverage, and operating rhythms
• Create a culture of ownership, accountability, and continuous improvement
• Operational Leadership
• Own day-to-day billing operations across multiple brands, regions, and customer segments
• Ensure accuracy, timeliness, and scalability as volumes grow
• Lead transitions of work and expansion of scope as the operating model evolves
• Process & Scale
• Design standardized, repeatable billing processes from the ground up
• Reduce reliance on informal or person-dependent workflows
• Partner on future process automation and system enhancements
• KPI-Driven Management
• Define and manage KPIs (accuracy, throughput, aging, SLAs)
• Use metrics as feedback loops to improve systems and performance
• Establish clear visibility into operational health and risk
• Cross-Border Partnership
• Serve as a trusted operational partner to US-based finance and billing leaders
• Communicate clearly across time zones and seniority levels
• Escalate issues early with thoughtful recommendations and tradeoffs

Profile Requirements

• 68+ years of experience in billing, AR, revenue operations, or finance operations
• 2+ years of people management experience, including hiring and team development
• Demonstrated experience working with US or Western-based companies
• Strong operational mindset with a track record of process improvement
• Excellent written and verbal English communication skills
• Comfortable operating in a KPI-driven environment

Preferred

• Experience in SaaS, subscription, media, or multi-brand businesses
• Experience building or scaling teams in dynamic environments
• Exposure to billing platforms, ERP, or CRM systems (specific systems not required)

Why This Role Matters

This role enables:

• Stable execution during periods of operational change
• A scalable foundation for future growth across brands and regions
• Reduced operational risk through clearer process and ownership
• Long-term efficiency gains driven by better systems, not more people

Location: Navi Mumbai

Work Hours: 2.00 PM to 11.00 PM IST