Sales Tech Specialist (CRM & Automation)

Key Responsibilities:

• Administer and optimize HubSpot and Close by managing pipelines, workflows, routing, permissions, and deduplication.
• Build and maintain automations and integrations using Zapier and other tools.
• Troubleshoot tool issues and provide Tier-1/2 support for sales users.
• Create quick guides and trainings to facilitate the adoption of new features.
• Enforce data standards and maintain accurate and reliable reporting dashboards.
• Conduct QA/testing before implementing changes, maintain change logs, and have rollback plans in place.
• Keep systems up-to-date, reliable, and ensure full utilization.

Qualifications Required:

• Hands-on experience as a HubSpot or Close Admin (or both).
• Strong skills in Zapier, including error handling, webhooks, and APIs.
• Advanced knowledge of Google Sheets, including formulas, queries, pivots (knowledge of Apps Script is a plus).
• A QA/testers mindset to identify errors before production, and ability to communicate and document effectively.
• Passion for optimizing tools to enhance team efficiency.

Success is achieved when:

• CRM and automation systems work seamlessly with minimal downtime.
• Data is clean, accurate, reliable, and easily accessible to the sales team.
• Sales team feedback indicates that tools are simplifying their tasks.
• Duplicate and dirty data rates consistently remain low.
• Automations save time and reduce manual work for the team.

Nice-to-Haves:

• Experience with additional automation platforms (e.g. Make, Integromat).
• Familiarity with enrichment or deduplication tools.
• Exposure to broader revenue operations (RevOps).

Location / Compensation / Benefits: To be defined as per company policy.,