Systems Operations Senior Manager-Platform/Production Support

About this role:

Wells Fargo is seeking a System Operations Senior Manager.

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems
• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems
• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review
• Perform network assessments, security audits, and system enhancement consultations
• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area
• Provide implementation support for key risk initiatives
• Collaborate with and influence all levels of professionals, analysts, or associates
• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages
• Manage allocation of people and financial resources for Systems Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Management or leadership experience

Desired Qualifications:

• Experience with Platform / Production Leadership role with minimum 15 members
• Stakeholder management including Tech Partners, LOB Users, Vendors etc.
• Good working experience on ITIL, Java/ .NET / Python, CI-CD, Splunk, AppDynamics, Grafana, Ansible, ticketing tool Knowledge, SRE, OCP/Azure.
• Technology oriented B.E/B Tech Degree or equivalent advanced degree
• Analytic and excellent organizational skills
• Excellent communication skills
• Flexibility to work on rotational day shifts, floating weekends, and extended hours when required.
  Job Expectations:

• ITIL
  •    Incident / Problem Management
  •    Change Management
  •    Asset Management
  •    Configuration Management (CMDB)Programming/scripting experience
  •    Java, JavaScript, Python, Ruby
  •    NodeJS, Angular
  •    .NET / C#
  •    JSON and API based integrationsCI/CD and automation tools
  •    Ansible, Puppet
  •    Apigee
  •    Jenkins, Git, Maven, Gradle
  •    SonarQube, ArtifactoryJob/Batch  scheduling 
  •    Autosys/JAWSMonitoring, Observability
  •    Splunk, Elastic, Kibana
  •    Grafana, Prometheus
  •    AppDynamics, Dynatrace, 
  •    BigPanda, TrueSight
  •    Kafka, CloudWatch, solaceOperating systems
  •    AWS, Azure, GCP
  •    Kubernetes, OpenShift, PCF, PKS
  •    VMwareData platforms, messaging, and storage
  •    Kafka, IBM MQ, Apache 
  •    Oracle, SQL, MongoDB, Cassandra
  •    Hadoop, Cl

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.