Chief Human Resources Officer

What youll do

The CHRO will lead the full people and culture agenda for a multi-function GCC delivering IT, SaaS Products, and Non-IT shared services to group companies and external clients. The role is responsible for managing the growing GCC setup, enabling the scale-up of a new SaaS organisation, strengthening leadership effectiveness, driving capability growth, and ensuring high governance and employee experience.

The role also includes direct responsibility for leading and enhancing the HR Shared Services (HRSS) organisation, ensuring operational excellence and continuous improvement. The CHRO will be a key member of the GCC Leadership Team and a strategic partner to the GCC CEO and Group CHRO.

• Key Responsibilities
• People Strategy & Organisation Design
• Leadership, Culture & Governance
• Talent Acquisition, Workforce Planning
• Capability Building, Performance
• HR Operations, HRSS Leadership, Compliance & Employee Experience
• HR Technology, Analytics
• Stakeholder Management
• Key Leadership Attributes
• Strategic and enterprise thinking
• Strong execution capability
• High stakeholder credibility
• Data-driven and governance-minded
• Ability to build culture, capability, and leadership depth across diverse workforce segments
• Note: Female candidates would be preferred, aligned with the organisations commitment to leadership diversity.
• Experience & Qualifications
• 20+ years of HR leadership experience in GCCs, SaaS/tech organisations, IT/ITES, shared services, or large conglomerates
• Demonstrated experience in scaling organisations, building product/tech-led teams, leading HRSS/shared services, and driving transformation

Experience working across both mature, established organisations and high-growth start-up environments, with direct exposure to 0-to-10 scale journeys (early-stage build, rapid growth, and stabilisation)

MBA/PGDM in HR from a reputed institute