Head - HR Shared Services (HRSSC) & HR Operations

Job Title

Head - HR Shared Services (HRSSC. & HR Operations

About Welspun World

Welspun World is one of Indias fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

About Welspun Entity

Welcome to Welspun Transformation Services Limited (WTSL., where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Refer privacy policy - https://welhire.ai/privacy_policy.html. Since our founding in August 2018 with 92 employees, weve grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being.

Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services.

Job Purpose/ Summary

Lead HR Shared Services operations & payroll across the employee lifecycle, ensuring efficient, compliant, and technology-enabled service delivery while driving operational excellence, digital transformation, and continuous process improvement.

Lead and transform the end-to-end HR Shared Services function supporting 35,000+ employees across multiple businesses and legal entities. Drive standardized, technology-enabled, and SLA-driven HR operations across the employee lifecycle while ensuring compliance, operational excellence, process automation, and cost optimization. Partner with HR Business Partners, Centers of Excellence, and HR Technology teams to enhance service delivery, implement digital solutions, and continuously improve HR processes through innovation and scalable operating practices.

Responsibility

Lead the design and execution of Service Level Agreements SLAs for all employee lifecycle services ensuring timely and quality service deliverybrEstablish realtime SLA monitoring dashboards and manage remediation of SLA breaches and escalation processesbrDeliver a bestinclass employee experience through standardized yet flexible processes focusing on both bluecollar and whitecollar populationsbrArchitect and document standard operating procedures SOPs and governance frameworks for all HR operations functionsbrIdentify and execute initiatives for process simplification standardization and elimination driving the adoption of Lean and continuous improvement methodologiesbrPartner with HR Technology and IT to automate HR processes using proprietary HRMS RPA workflow engines and AI agentsbrBuild mentor and develop a highperforming team of HR Shared Services professionals fostering a culture of continuous improvement and customer centricitybrAct as the primary strategic partner to HR Business Partners and business leadership on HR operations roadmap and capability developmentbrEnsure compliance with Indian labor laws company policies and internal control frameworks maintaining audit readiness and supporting auditsbrDevelop operational dashboards and scorecards to track key performance indicators using data to identify trends and improvement opportunities

Company Name

Welspun Transformation Services Limited

Division

Shared Services

Key Interactions

Top Management,Auditors,Mid Management,Junior Management,Cross-Functional Collaboration ,Customers

Relevant Work Experience

12 - 15 Years

Relevant Industry

Shared Service,IT Services & Consulting

Education-Qualification

Master,Post Graduate

Education-Specialization

Masters in Business Administration,Human Resource

Language Proficiency

ENGLISH,HINDI

Certifications

Certified PMP,Certified Six Sigma Green Belt/Black Belt

Skill

Operational Excellence,Ability of lead and guide team,Customer Service,Good Communication & Interpersonal Skill

Competency Names

Business & Commercial acumen, Entrepreneurship, Global Mind-set, People Excellence, Digital Transformation, Operational Excellence, Service Delivery, Leadership & Strategic Thinking, Business Acumen, Stakeholder Management, Influencing, Negotiation and Communication skills & Networking Skills, Customer Centricity

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