Client Relationship Manager - Client Experience & Sales - Luxury Real Estate - IIT/NIT/BITS/IIM/ISB/MDI/FMS

• Job Opening: CRM Lead - Luxury Real Estate
• Location: South Bombay
• Industry: High-End Residential & Mixed-Use Developments
• Function: Client Relationship Management (CRM)
• Reporting To: Head of Sales / Business Leadership

Role Overview

A premier real estate consulting firm is hiring on behalf of a top-tier developer known for its bespoke residential towers, curated public spaces, and mixed-use townships. This CRM Lead will be the face of the brand for high-net-worth clients, delivering a seamless, personalized experience from inquiry to post-handover. The role demands emotional intelligence, strategic engagement, and a deep understanding of luxury real estate dynamics.
Key Responsibilities
1. Sales & Presentations
- Activate and engage all incoming leads
- Conduct compelling property presentations and exclusive site visits
2. Client Engagement & Lifecycle Management
- Build long-term relationships with HNIs through tailored interactions
- Manage the full client journey, including post-handover support
3. Client Support & Issue Resolution
- Address client queries with professionalism and urgency
- Ensure every touchpoint reflects brand values and service excellence
4. Channel Partner Networking
- Cultivate relationships with IPCs, brokers, and vendor partners
- Drive client acquisition through strategic partnerships
5. Feedback & Marketing Collaboration
- Relay client feedback to design and project teams
- Partner with marketing to create client-centric collateral
6. Transaction Coordination
- Liaise with legal, finance, and operations for smooth closures
7. Market Intelligence
- Stay abreast of luxury real estate trends and competitor activity
Qualifications & Experience
- Graduate / MBA from a reputed institute (Tier 1 preferred)
- 8-12 years of experience in luxury real estate CRM or client servicing
- Strong cross-functional coordination and stakeholder management
- Excellent communication, influencing, and problem-solving skills
- Relationships with IPCs and vendor networks are a plus
- Emotionally mature, self-driven, and detail-oriented
Travel
Limited travel to project sites as required