Head - Human Resources - BPO

Job Title: Head of Human Resources (HR Head)

Location: Noida

Department: Human Resources

Reports To: CEO/Managing Director

Position Overview:

The HR Head will oversee all human resources functions in the organization, driving people strategies and fostering a high-performance work culture. The role demands leadership in talent management, employee engagement, compliance, and support for scalable business expansion across retail outlets.

Key Responsibilities

• Develop and execute HR strategies and policies aligned with organizational goals, retail sector regulations, and best practices.
• Lead talent acquisition, onboarding, and workforce planning to ensure optimal staffing at stores and corporate locations.
• Oversee performance management systems including appraisals, feedback processes, and career development planning.
• Implement reward, recognition, and retention initiatives to maintain a motivated and productive workforce.
• Ensure full compliance with employment laws, labor regulations, and company policies, including POSH, PF/ESI, and HR audits.
• Manage employee relations, grievance resolution, disciplinary actions, and constructive conflict management.
• Drive employee engagement, welfare, and well-being programs, shaping the workplace culture and enhancing team morale across locations.
• Design and deliver training, capability-building, and leadership development initiatives tailored for retail teams.
• Oversee compensation and benefits administration, salary benchmarking, and statutory payroll compliance.
• Develop and monitor HR metrics, analytics, and regular reporting for leadership, identifying actionable insights for process improvement.[2][4]
• Leverage HR technology-HRIS, ATS, digital onboarding, etc.-to streamline HR processes, improve transparency, and enhance employee experience.
• Liaise with operations, finance, and senior management to support growth, organizational change, and HR-related compliance.
• Foster diversity, equity, and inclusion through programs and policies that align with company values.
• Lead organization-wide HR transformation, including digital initiatives and cultural change programs.
• Oversee learning, and development programs that build capability and career progression.

Core Competencies

• Strong command of end-to-end HR, policy development, and regulatory compliance.
• Hands-on experience in talent acquisition, employee relations, and performance management in retail/multi-location settings.
• Analytical approach to HR reporting, data-driven decision-making, and process improvement.
• Capable leadership, communication, and problem-solving skills.

Qualifications & Experience

• MBA/PGDM in HR or related field; minimum 12 years' experience in HR leadership roles in BPO/ ITES/ KPO/ Back Office/ GCC

Personal Attributes

• Integrity, empathy, and a collaborative management style.
• Ability to balance strategic vision with operational execution.
• Stakeholder-centric and adept at driving change initiatives.
• Collaborative leadership style and the ability to influence across all organizational levels.