Director - Implementation - Patient Access & Revenue Cycle Management Products

Who are we looking for?

• We are seeking an experienced Director - Implementation to lead the end-to-end product implementation function for our Patient Access (PA) and Revenue Cycle Management (RCM) products.

- This role will be responsible for ensuring smooth client onboarding, delivering implementations on time and with high quality, and building scalable processes to increase implementation capacity.

• The ideal candidate will bring strong expertise in healthcare technology and SaaS implementations, proven leadership experience, and a track record of driving operational excellence in client delivery.

Your Responsibilities:

• Lead and manage the Product Implementation function ensuring timely client onboarding.
• Own the end-to-end implementation process, from requirements gathering through go-live, including process design and execution.
• Build and manage a team to foster for efficiency and agility.
• Drive consistency, scalability, and quality in implementation methodology, tools, and processes.
• Collaborate with cross-functional teams to ensure smooth hand-offs and alignment.
• Track and report implementation progress, timelines, risks, and escalations to leadership.
• Establish best practices and continuously improve delivery models to increase implementation bandwidth without compromising quality.
• Be the counterpart to customer leaders during implementations, providing strategic oversight and ensuring alignment between client goals and delivery outcomes.