Partner Success Manager

About the Role

What You’ll Do

Partner Success & Relationship Management

• Own the success, engagement, and overall health of an assigned portfolio of partners.
• Build trusted relationships with key stakeholders across partner organizations.
• Develop a strong understanding of each partner’s business model, objectives, capabilities, maturity, and customer portfolio.
• Create joint success plans with partners and regularly review progress against agreed goals and outcomes.
• Serve as the primary point of contact for partner success-related topics and coordinate the right internal resources when needed.

Partner Enablement & Autonomy

• Help partners progressively build strong expertise across Wingify’s products, solutions, and best practices.
• Plan and coordinate new partner onboarding to accelerate time-to-value and establish strong foundations for success.
• Coordinate product training, certifications, technical enablement, and ongoing education.
• Help partners understand how to effectively position, implement, and drive adoption of Wingify solutions for their customers.
• Identify knowledge and capability gaps and create actionable plans to address them.
• Organize regular product updates, enablement sessions, and upskilling initiatives to strengthen partner capabilities and autonomy.

Product Adoption & Value Realization

• Monitor partner engagement, product adoption, certification progress, and overall partner health.
• Track Wingify usage and adoption across partner-managed customer accounts and proactively identify potential risks or gaps.
• Identify underutilized capabilities and work with partners to develop concrete adoption plans.
• Share relevant use cases, customer success stories, product updates, and best practices to help partners generate greater value.
• Use data and insights to identify opportunities to improve adoption, engagement, and customer outcomes.

Retention & Risk Management

• Proactively identify risks across partner relationships and partner-managed customer accounts.
• Develop and coordinate action plans with the appropriate internal stakeholders to address risks.
• Maintain clear visibility into partner and customer account health and escalate issues when required.
• Partner closely with Partner Account Managers on renewals, retention, and expansion opportunities.
• Ensure clear ownership and coordination when partner-managed customers require additional support.
• Consistently document risks, actions, decisions, and next steps in internal systems.

Strategic Partner Reviews

• Lead regular partner success reviews and contribute to strategic business reviews.
• Review product adoption, engagement, customer outcomes, risks, opportunities, and agreed priorities.
• Build actionable success plans with partners and ensure consistent follow-through on commitments.
• Use data and insights to constructively challenge partners and help improve their performance and customer outcomes.

Cross-Functional Collaboration

• Partner closely with Partner Account Managers to align commercial objectives with partner success priorities.
• Coordinate with Customer Success Managers when partners are involved in customer accounts.
• Collaborate with Technical Account Managers, Support, Professional Services, Product, and Enablement teams to resolve blockers and strengthen partner capabilities.
• Bring structured partner feedback internally and help Product and other teams understand recurring partner needs, challenges, and opportunities.
• Contribute to continuously improving and scaling our global Partner Success processes, playbooks, and best practices.

What We’re Looking For

• Experience in Customer Success, Partner Success, Account Management, Consulting, or a similar client-facing role, preferably within a B2B SaaS environment.
• Strong relationship-building and stakeholder management skills.
• Good understanding of SaaS product adoption, customer success, retention, and value realization.
• Ability to understand partner business models and translate business objectives into actionable success plans.
• Comfortable working with data and using insights to identify risks, opportunities, and priorities.
• Strong project management and organizational skills, with the ability to manage multiple partners and priorities simultaneously.
• Excellent communication, presentation, and facilitation skills.
• Ability to collaborate effectively across Sales, Customer Success, Product, Technical, Support, and Professional Services teams.
• Proactive, structured, and comfortable taking ownership in a fast-moving environment.
• Fluent written and spoken English; additional languages are a plus.

What Success Looks Like