AD - HRBP | BPS / BPO / Contact Center (Kolkata)
Human Resource (HR)/ Talent Acquisition
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
- AD - HRBP | BPS / BPO / Contact Center (Kolkata)
- Company: Winning Edge
- Job Location: Kolkata, West Bengal, India
- Employment Type: Full-time
- Experience Required: 15+ years
We are looking for a senior HR leader with strong experience in Business Process Services (BPS), BPO, Contact Centre or Voice Operations to partner with senior business and operations leadership.
- Key Responsibilities
- Lead end-to-end HR strategy and execution for a large-scale business operation.
- Partner with senior Operations/Business leaders on people strategy and business objectives.
- Drive employee engagement, retention, well-being and overall employee experience.
- Handle complex employee relations, people issues, grievances and escalations.
- Drive HR initiatives across the complete employee lifecycle.
- Lead performance management, compensation & benefits, employee engagement, HR policies and people development.
- Support organizational change and culture-building initiatives.
- Develop and mentor the HR team.
- Work closely with leadership and HR Centers of Excellence to implement HR programs effectively.
- Provide HR insights and solutions for complex business and people challenges.
- Ideal Candidate
- 15+ years of experience in Human Resources
- Strong experience in BPS / BPO / Contact Centre / Voice Operations
- Experience managing HR for a large employee population of 1,500 - 3,000+ employees
- Strong HRBP / HR Generalist experience
- Excellent exposure to Employee Relations, escalations, engagement and retention
- Experience partnering with senior Operations/Business leadership
- Strong people-management and stakeholder-management skills
- Experience in a fast-paced, customer-centric environment
- Exposure to compensation & benefits, payroll, performance management, training & development and employee engagement
- Experience working in a global/matrix workplace preferred
- MBA/PG qualification preferred
- Important
- Candidates with experience managing less than 1,500 employees may not be considered. .
Skills
HrbpEmployee EngagementStakeholdermanagementCustomercentric EnvironmentCompensation BenefitsHR StrategyPerformance ManagementPeople DevelopmentEmployee RelationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Winning Edge (WE) addresses evolving leadership needs through a range of services, tools and resources that create a lasting impact for successful careers and effective companies. We are a network of accomplished professionals who understand what leaders do and are trusted by organisations and senior executives for best leadership solutions which help them make decisions that matter. We are passionate about and committed to deliver sustainable change and growth to executive talent by offering customised, research-based solutions of high quality in the following areas: - WE Coach: Leadership Development through Coaching - WE Learn: Learning Interventions & Workshops - WE Assess: Leadership, Personality, Behaviour & Psychometric Assessments - WE Search: Executive Search - WE Assist: Outplacement Servicesgurg
Similar Jobs
View all
New Human Resource (HR)/ Talent Acquisition roles in Kolkata.
One email a day. Unsubscribe any time.
