Associate Director - Human Resources Business Partner - BPO

Profile & Expertise:

• 15+ years of experience in Human Resources positions. Candidates with HRBP experience in third party business process services companies preferred.
• Must be well-versed with HR generalist responsibilities.
• Must be well-versed in each of the human resources disciplines - compensation and benefits, payroll, transformation, training and development, employee relations and employee engagement.
• Experience leading teams in a fast moving, customer-centric, hands-on environment.
• Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.
• Experience working with a global, matrix environment with multicultural teams.
• Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.

Key Responsibilities:

• The role would involve complete generalist activities, HR initiatives, employee retention, well-being and employee engagement for the location.
• Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently.
• Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle.
• Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes.
• Drive the continuing development of the team and the integration of HR functions.
• Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement.
• Partner closely with the senior leadership team to drive culture change for the location, aligning to the cultural values.
• Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential.