Manager - Process Excellence/Transformation - BPO

Profile & Experience:
- 11+ years of experience & Lean Six Sigma Master Black Belt Certified
- Comprehensive understanding of Business Process Outsourcing services & associated channels
- Exposure to drive complex improvement / transformation projects across multiple accounts/domains
- Experience in assessing client's strategy, processes and maturity level from a business, operations and technology perspective and make appropriate and compelling recommendations for change
- Demonstrated ability to translate lean six sigma and process improvement tools and methodologies into simple, practical action steps
- Proficiency in project management and statistical analysis systems like MS Project, Minitab etc.
- Self-motivated and ability to work both independently and as part of the team
- Organized person with attention to details, able to work simultaneously on different tasks
- Good interpersonal, facilitation and presentation skills
- Data-centric - quantitative, analytical skills and PC proficiency (Excel)
- Problem Solving Approach - including logical, systems-oriented mindset
- Change Orientation - Ability to embrace to changes quickly
- Expertise in conducting automation process discoveries will be an added advantage
Skills Required / Strategic Inputs:
- Project Management

- Change Management
- Effective communication with account leadership/Clients
- Ability to identify high impact improvement opportunities
- Thought leadership
- Innovative thinking and generating high impact out of the box solutions
- Strong Process orientation
- Problem solving and root cause analysis
- Strong leader and attitude to execute
- Flexible to change.