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An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
Role & responsibilities
- Handle customer inquiries, resolve issues, and escalate complex problems when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve customer complaints and improve overall satisfaction ratings.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Skills
Customer SupportUS Voice ProcessUS HealthcareInternational VoiceInternational CallingCustomer ServiceInternational BPOBPOCustomer SupportIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
An Indian multinational company called Wipro offers business process outsourcing, consulting, and information technology services. It is among the top big-tech businesses. Wipro offers clients in 167 countries a wide range of technology consulting services, including cloud computing, computer security, digital transformation, robotics, artificial intelligence, and data analytics.
The company changed its emphasis in the 1970s and 1980s to new prospects in the computing and IT sectors, which at the time were in their infancy in India. The company was renamed Wipro Products Limited on June 7, 1977, from Western India Vegetable Products Limited. The name was once more changed to Wipro Limited in 1982 from Wipro Products Limited. Wipro debuted as a New York Stock Exchange-listed company in 1999.[Reference required] Wipro became the second Indian IT company to generate $1 billion in revenue annually in 2004.
Wipro divided its non-IT operations into Wipro Enterprises, a distinct business, in 2012. Wipro's American international headquarters are located in Tower Center in East Brunswick, Middlesex County, New Jersey, and they opened in March 2023.
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