Associate- AR Collections

Functional knowledge:

Understands application of the principles in the defined tasks related to order to cash process.

Able to handle tasks allocated independently as per the specific client process and ensures compliance in terms TAT and accuracy Collections:

a) Voice calling

b) Dispute Managementc) Customers account Reconciliation

Customer Orientation:

• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts Stakeholders

Accountability:

• Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration & Team work:
• Understands and works towards the common goals of the organization rather than getting confined to own silo
• Resolves conflicts at his / her level; escalates if required
• Displays good collaborative spirit
• Does not resist change management

Analytical Thinking & Problem Solving:

• Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analyzing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies