Customer Care Manager

Job Title: Customer Care Manager | B2B Sales & Customer Experience

Location: Gurugram, Haryana (on-site)

Experience: 3–4 Years

Salary: ₹35,000 – ₹50,000 per month (Based on Experience)

Working Days: 5.5 Days a Week (Rotational Off)

About The Role

Are you passionate about delivering exceptional customer experiences while driving business growth

We are looking for a proactive and customer-focused Customer Care Manager who can lead both customer support and B2B sales initiatives. This role is ideal for someone who enjoys solving customer challenges, building long-term client relationships, improving operational processes, and leading high-performing teams.

If you have experience in customer support, B2B sales, or key account management and thrive in a fast-paced environment, wed love to hear from you.

Key Responsibilities: Revenue & Business Growth

• Drive revenue growth through B2B and assisted sales channels.
• Build and manage corporate partnerships and key client relationships.
• Develop and execute sales strategies to achieve business targets.
• Monitor conversion rates, customer retention, and revenue performance.

Customer Experience & Escalation Management

• Take ownership of the end-to-end customer journey.
• Resolve high-priority customer escalations with professionalism and urgency.
• Maintain high customer satisfaction by ensuring timely issue resolution.
• Improve service processes, SLAs, and escalation management frameworks.

Team Leadership & Performance

• Lead, mentor, and develop customer support and sales teams.
• Define KPIs, monitor performance, and provide regular coaching.
• Conduct performance reviews and implement improvement plans.
• Foster a customer-centric, collaborative, and high-performance culture.

Cross-Functional Collaboration

• Work closely with Operations, Supply Chain, Product, and Technology teams.
• Represent customer feedback internally to improve products and services.
• Identify process improvement opportunities to reduce customer complaints and enhance operational efficiency.

• Excellent verbal and written communication skills in English.
• Strong customer relationship and stakeholder management abilities.
• Experience handling customer escalations and complex service scenarios.
• Analytical mindset with the ability to make data-driven decisions.
• Strong leadership, ownership, and problem-solving skills.
• Ability to perform effectively in a fast-paced, dynamic environment.

Eligibility

• Graduate in any discipline (MBA preferred).
• 3–4 years of experience in Customer Support, Customer Success, Sales, Customer Experience, or Operations.
• Hands-on experience in B2B sales or Key Account Management is essential.
• Previous experience managing or mentoring teams will be an advantage.
• Experience in start-ups, e-commerce, service-based businesses, SaaS, logistics, rental, or customer-centric organizations is preferred.

Why Join

• Opportunity to lead both customer experience and revenue initiatives.
• High ownership with significant career growth opportunities.
• Collaborative and fast-paced work environment.
• Competitive salary based on experience.
• Opportunity to make a direct impact on customer satisfaction and business growth.

Skills: revenue,customer support,customer,customer experience,sales,b2b sales,ownership,management,b2b