Senior Customer Support Executive - International Process

Hiring enthusiastic and customer-focused individuals for Voice Process. As a Customer Support Executive, you will be responsible for handling customer queries, resolving issues efficiently through calls and chat , and ensuring a positive customer experience.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of this Industry.

Role & responsibilities

• Provide Superior Customer Experience on Voice to Consumer Card Members
• Resolve all Customer Queries and Follow Established Procedures as Appropriate
• Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
• To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
• Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
• Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.

To get your interview scheduled contact below:

• Divya - 9311344840 (DROP YOUR CV)