Delivery Manager

Experience: 15+ Years

We are looking for an accomplished Delivery Manager with a proven track record of leading large-scale global delivery organizations within the IT services industry. The ideal candidate will bring extensive experience in managing complex delivery portfolios, driving operational excellence, and building high-performing teams while partnering with global clients, particularly in the Retail domain.

This role requires a strategic leader who can seamlessly balance delivery, customer success, financial management, and people leadership while ensuring exceptional business outcomes.

Key Responsibilities

Delivery Leadership

• Own end-to-end delivery of multiple programs and strategic accounts, ensuring quality, timeliness, and customer satisfaction.
• Lead global delivery operations for a team of 150+ professionals, with the majority of the workforce based in India.
• Establish and drive delivery governance, operational excellence, and continuous improvement initiatives.
• Ensure adherence to SLAs, KPIs, quality standards, risk management, and compliance requirements.
• Drive digital transformation, process optimization, automation, and innovation across delivery engagements.

Client & Stakeholder Management

• Serve as the primary delivery leader for key global clients, partnering closely with senior stakeholders across the US and other geographies.
• Build trusted relationships with client leadership through effective governance, executive reviews, and strategic planning.
• Manage customer expectations, resolve escalations, and drive high levels of customer satisfaction.
• Identify opportunities for account growth, service expansion, and long-term strategic partnerships.

Financial & P&L Management

• Own the financial performance of the delivery portfolio, including P&L management, revenue growth, gross margin improvement, and cost optimization.
• Drive financial planning, budgeting, forecasting, and resource utilization to achieve business objectives.
• Monitor portfolio profitability and implement strategies to improve operational efficiency and margins.
• Partner with sales and account teams to support business development, solutioning, and pre-sales activities.

Resource & People Management

• Develop and execute workforce planning strategies aligned with business demand.
• Lead resource allocation, capacity planning, hiring, succession planning, and competency development.
• Build and mentor high-performing delivery managers, program managers, and technical leaders.
• Foster a culture of collaboration, accountability, innovation, and continuous learning.
• Drive employee engagement, retention, performance management, and leadership development initiatives.

Delivery Governance & Operations

• Establish robust governance frameworks, delivery metrics, dashboards, and executive reporting.

• Looking to get Placed? Try our Placement Guarantee Plan

  Get Hired
  Ensure effective risk identification, mitigation planning, issue resolution, and change management.
• Drive process standardization, operational maturity, and best practices across delivery teams.
• Collaborate with cross-functional teams including Engineering, Architecture, PMO, HR, Finance, and Sales to ensure seamless execution.

Required Qualifications

• Bachelors degree in Engineering, Computer Science, Information Technology, or a related discipline. An MBA is preferred.
• 15+ years of experience in IT Services, Delivery Management, or Program Management.
• Demonstrated experience managing large global delivery teams (150+ professionals).
• Strong experience in Retail, eCommerce, Omnichannel, Consumer Goods, or Supply Chain domains.
• Proven experience managing global clients, particularly US-based stakeholders.
• Strong expertise in Application Development, Managed Services, Digital Transformation, Cloud, and Enterprise Delivery.
• Hands-on experience with delivery governance, portfolio management, financial planning, and operational excellence.
• Demonstrated ownership of P&L, budgeting, forecasting, utilization, margin improvement, and revenue growth.
• Experience driving large-scale transformation and organizational change initiatives