Delivery Account Operations Supervisor

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, weve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of todays global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Purpose of role:
Team Leader Production plays an integral role in the entire Scan & Capture cycle as the invoices to be delivered to the customer are thoroughly Validated by the production teams. Making sure that the production line moves smoothly and efficiently. Leading and developing your team to ensure optimal production operations effectiveness. Ensuring that the companys quality, hygiene, and health & safety standards are always met.
Scope of role:
The Team Leader Production will be responsible for developing, implementing, and managing production operations processes and systems to ensure a high level of efficiency and customer satisfaction. The role requires excellent organizational and problem-solving skills, as well as the ability to lead a team of operations personnel.
Areas of expertise and focus:

• Knowledge of MS Office – Good Excel a must, among other MS Office Applications like PowerPoint
• Comfortable using Communication Tools like Outlook and Teams
• Working knowledge of reporting and dashboards
• Power BI, SQL, and Strong Excel Skills will be an added advantage in this role
• Good people manager
• Good Communication both written and verbal
• Effectively communication skills (Client interaction is limited but sometimes needed in certain areas)
• Timely Delivery (SLA)
  
• Quality assurance
• Process Adherence
• Attrition Management
• Coaching
• Recruitment
• Documentation
  

Background, skills, and qualifications:

• Must be a Graduate.
• Business Admin Diploma/certificate will be an added advantage.
• Any other certifications or courses in relevant fields
• Total 6+ years with a minimum of 2 years in a people management role*
• Should be able to handle a team of 30-40 Team Members performing Data Indexing/Capture/Validation tasks.
• Achieving KPIs and Goals set by Management consistently.
• Manage teams performance, hygiene, and handle people issues.

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• Manage Team Performance by utilizing appropriate tools like BQ Management, EWS etc.
• Leave Management - should be able to manage shrinkage and maintain a healthy work life balance for the team.
• Manage Team and Production Reporting (Daily, Weekly, Monthly, ad hoc)
• Knowledge Sharing - Share updates & feedback received from client with team.
• Build and encourage a culture of inclusion and growth mindset.
• Identify (and encourage) Improvement Ideas and act upon it.
• Be able to take prompt in decisions and agile as per the situation.
• Support on Customer Feedback resolution and Escalation Management
• Able to Draft and Maintain Operational SOPs and other process documents in line with company standards and guidelines like ISO 27001
• Should be comfortable and ready to work in shifts.
• Can work in high pressure environment, dealing with multiple priorities and passionate about customer success.
  

Location of this role:

• Typically, the role will be on site based with travel or relocation as required per business need and company policy.
• Selected candidates will be required to support international clients. Hence required to work on Indian Public Holidays and follow international clients list of holidays.