Xped - Associate Operations Manager

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources
• Mentor and guide talent development of direct reports and assist in hiring talent
• Strong leadership and team management skills
• Knowledge of banking operations and regulatory compliance
• Excellent communication and interpersonal skills
• Analytical and problem-solving abilities

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through work experience
• 2+ years of leadership experience
• Experience in managing multiple complex processes
• Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Leadership experience

Desired Qualifications:

• Experience in Mortgage service-money movement and insurance is must
• Minimum 1 years of experience in people management and should have managed a team of 10-12
• Should be flexible to work in night shifts also though the shift is from 2.30 pm to 11.30 pm.