Head - Operations

1. We are seeking an experienced and detail-oriented Operations Manager to oversee and optimize the operations of our drone and survey services.

2. This role requires a dynamic professional with strong leadership skills, a deep understanding of the drone and surveying industry, and the ability to drive efficiency and innovation in operational workflows.

• 3. Analyze internal operations metrics and proactively project findings to the BU leadership team along with strategy/guideline for reigning in the outliers.
• 4. Executing the above guidelines/strategies to better adherence to business processes.
• 5. Interpreting financial and operational reports and providing a consolidated view of the business trajectory for the quarter.
• 6. Help empower customer relationships by ensuring profitable performance of business operations and driving excellence in internal processes.
• 7. Execute cost benefit interpretation of internal programs.
• 8. Mentoring, managing and leading the sales operations team.
• Competencies
• 1. Ability to work collaboratively across business functions and leadership role.
• 2. Strong Program Management experience
• 3. Ability to manage and lead to connect with senior management team.
• 4. Develop and execute internal operational plans to enhance service delivery.
• 5. Clear understanding of the clients processes
• 6. Ensure man-power deployed and available at all times for all processes.
• 7. Ensure staff follows rooster and same is aligned with clients expectations.
• 8. Preparing and managing work schedules to ensure sufficient coverage
• 9. Handle all escalated calls and matters and ensure resolution to clients / customer satisfaction.
• Desired Skills.
• 1. Manage escalations.
• 2. Continuously identify and implement system improvements to boost efficiency.
• 3. Plan, Execute, Monitor every nuance of daily floor operations and prepare Action plans for continuous process improvement.
• 4. Increased employee productivity and efficiency
• 5. Removal of redundancies
• 6. Smooth and easy process flow.