Yes Madam - Lead - Product Manager

Product Leadership:

• Lead and mentor Product Managers across Customer App and Service Partner products.
• Establish high standards for product management, ownership and execution.
• Build a culture of accountability, customer obsession and continuous improvement.

Business Ownership:

• Own the health and performance of key business funnels, including customer acquisition, booking, fulfilment, partner onboarding, partner productivity, customer and partner experience, retention and cancellations.
• Ensure every product initiative is aligned to measurable business outcomes.

Product Excellence:

• Drive high-quality product thinking, prioritization and PRDs.
• Spearhead product reviews, design reviews, release readiness, acceptance criteria and post-release metrics.
• Continuously improve product quality and execution standards.

Data-driven Product Management:

• Drive data-backed product decisions through funnel analysis, feature success measurement, root cause analysis and experimentation.
• Identify opportunities and recommend product improvements based on customer and business insights.

Stakeholder Management:

• Partner closely with Business, Operations, Engineering, Design and CX teams.
• Drive problem discovery, evidence-based prioritization and proactive stakeholder communication.

Success Measures:

• Improved product quality and PRD standards.
• Better predictability and release quality.
• Improved customer and partner funnel metrics.
• Higher feature adoption and measurable business impact.
• Faster issue resolution through proactive RCA.
• Stronger stakeholder confidence and reduced operational escalations.
• Improved capability and ownership of Product Managers.