Lead Cloud Operations Engineer

Who we are

Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.

With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.

Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work in Canada, India and the UK.

What is the opportunity

This role is responsible for ensuring the stability and performance of a hybrid cloud and on-premises environment, with a strong security mindset. This role also drives technology transformation initiatives to improve business processes and global organization productivity. This role provides technical guidance to the team maintaining the organizations infrastructure, business applications and platforms to deliver an excellent end-user experience.This role reports to the Director, Systems and Technology.

What will you do

• Provide technical guidance and drive initiatives across multiple technology scope that includes, but not limited to the below :
• Microsoft Azure cloud
• Azure Entra ID
• Microsoft 365
• Microsoft Defender for Cloud and End Point
• Microsoft end point management / Intune
• Windows and Linux technology stack
• Network Administration (routers, firewalls, switches)
• Atlassian products
• Manage our global IT infrastructure, enterprise information systems, end-user services and compliance with industry standards
• Lead business transformation initiatives under IT scope
• Work with the leadership team on IT roadmap and initiatives
• Drive transformation initiatives to improve business processes and global organization productivity continuously
• Active involvement in executing the IT strategy, including planning and implementing processes and policies
• Oversee the maintenance of all enterprise IT assets
• Escalation point for complex technology issues
• Evaluate technology risks and drive remediation measures
• Assess the effectiveness of established IT processes and provide recommendations on IT daily operations
• Ensure Change Management process standards are followed for technology change initiatives
• Lead complex technical projects in an agile environment
• Technical guidance to the team on maintaining user documentation, procedures, and relevant training materials.
• Research and report on new technologies that would help the organization to meet new and ever-changing business goals and requirements.
• Drive operational excellence and productivity in the team
• Own new technology initiatives, learn, design and drive implementation

Must Have Skills

• Degree in Computer Science, Engineering or equivalent
• 14+ years of relevant experience in information technologies with minimum of 3 years of playing a technical leadership role
• Sound knowledge of cloud concepts and core working experience in at least one cloud platform, preferably Microsoft Azure
• Solid experience with Infrastructure components (Compute, Storage, Networking, virtualization)
• Experience in administering Microsoft 365 suite of applications is preferred
• Familiarity with Atlassian products
• Excellent troubleshooting skills with experience in issue triaging and resolution for complex technical issues
• Excellent problem-solving, written and verbal communication skills
• A genuine passion for technology
• A love for helping people and solving problems
• An instinct to communicate and collaborate with others
• A desire to work hard, learn, and grow
• Ability to multi-task with strong attention to detail and follow-up skills
• Strong work ethic and flexibility to take on varied responsibilities
• Experience working with large enterprise IT environment
• Advanced knowledge of information security
• Advanced technology and cloud certifications preferred

Whats in it for you

Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us Visit our careers site and our openings: zafin.com/careers

Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafins privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.