Partner Programs & Operations Director

The Partner Programs & Operations Director is responsible for ensuring that ZainTECH's strategic partner business plans are executed effectively and consistently across the organization.

This is a senior role working closely with the leadership team to ensure partner commitments are translated into coordinated execution and measurable commercial outcomes.

This role acts as the central execution and coordination point between the Alliances & Partner Sales team and internal stakeholders across Sales, Product, Marketing, Engineering, Delivery, and Finance. This is a high-impact execution role focused on accountability, alignment, and delivery.

Responsibilities:

Partner Business Plan Execution & Accountability

• Serve as the central coordinator for all internal commitments arising from partner business plans (hyperscalers and strategic partners).
• Translate partner plans into clear internal actions with defined owners, milestones, and dependencies across Sales, Product, Marketing, Engineering, and Delivery.
• Track and actively follow up on commitments such as certifications, product development milestones, GTM activities, delivery readiness, and capacity planning.
• Identify execution risks, bottlenecks, or misalignment early and escalate with clear, data-backed recommendations to keep initiatives on track.
• Ensure partner commitments are treated as enterprise priorities, not side initiatives.
• Move Partner plans from strategy to execution with clarity, discipline, and predictability.

Cross-Functional Alignment & Orchestration

• Act as the primary coordination interface between the Alliances team and internal execution teams.
• Facilitate structured execution cadences (monthly and quarterly checkpoints) to track progress against partner plans.
• Drive transparency and alignment on priorities, timelines, and ownership across functions.
• Reduce execution friction by clarifying responsibilities and resolving dependencies pragmatically.
• Execute fast (with few surprises), and strong alignment across the organization.

Reporting, Analytics & Performance Management

• Partner closely with Finance to ensure accurate tracking of:
• Partner-led revenue and pipeline contribution
• Partner incentives, investments, MDF, and ROI
• Develop and maintain executive-ready dashboards and reporting frameworks to monitor partner performance and execution status.
• Provide actionable insights to leadership on what is working, what is not, and where intervention is required.
• Provide clear visibility into partner performance and informed, timely decision-making.

Operating Rigor & Execution Rhythm

• Establish and maintain a consistent operating rhythm for partner execution (planning, reviews, checkpoints).
• Ensure partner commitments are embedded into internal operating processes and planning cycles.
• Support leadership with structured updates and escalation paths when execution deviates from plan.
• Ensure the Alliances function operates with enterprise-grade execution rigor and credibility.

Requirements

• 8-12+ years in program management, operations, strategy execution, or business management roles.
• Proven experience operating in complex, matrixed organizations.
• Background in technology, consulting, alliances, enterprise programs, or sales operations preferred.
• Demonstrated ability to coordinate across Sales, Product, Engineering, Delivery, and Finance.
• Exceptional execution and follow-through skills.
• Strong stakeholder management and influence without formal authority.
• Analytical mindset with comfort working with financial and performance data.
• Ability to translate strategy into structured operational actions.
• Clear communicator able to operate at both executive and working levels.