Territory Service Manager

Role Overview:

We are looking for a Territory Service Manager for a full-time role in MSIL who has the passion to change the landscape of the Automobile industry.

Business Growth Aspects:

• Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.
• Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.
• Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

Technical Aspects:

• Handling critical customer complaints and technical issues of the territory.
• Managing technical campaigns and recalls.
• Escalation of product feedback at Head office.
• Improving customer experience by implementation of SAS in workshops.
• Assisting dealerships in reducing system and process related inefficiencies.

Qualifications:

• B.E/ B.Tech with specialization in Mechanical, Automobile, Electronics & Electrical.

Technical Competencies:

• Understanding of Latest tools & technology - Application & Implementation.
• Financial Acumen (Understanding Financial Statements, Working Capital, Profitability).
• Channel/Dealer Management Skills and Business Partnering.
• Territory Mapping and Customer/ Data Analytics.

Behavioral Competencies:

• Target orientation & pressure handling ability.
• Effective Communication, Influential & Negotiation skill.
• Sense of accountability and responsibility.
• Creativity, innovation, and problem solving.