Help Desk Executive

• Position - Helpdesk Executive
• Job Type - Full Time
• Job Location - Noida

About Zeapl.ai (www.zeapl.com)

At Zeapl.ai, we are a team of thinkers, technologists, and strategists driven by innovation and client success. As a growing B2B SaaS company, we thrive on delivering cutting-edge conversational AI solutions to enterprise customers.

With offices in Noida, Pune, and a development center in Indore (India), Zeapl is hiring for its next

phase of growth.

Responsibility

• Address customer queries, provide information, and offer solutions to resolve problems or complaints
• Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary
• Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken
• Possessing excellent product knowledge to enhance customer support
• Ensure high levels of customer satisfaction by delivering professional and courteous support

Qualifications

• Graduate/Postgraduate from a recognized college/university
• A minimum 6 months of experience in customer support domain
• Excellent interpersonal and written and verbal communication skills
• Proficiency with customer support software and tools
• Proficiency in either of the language (Hindi, Kannada, Telegu, Tamil, Malayalam) - written and verbal,
• Mandatory English language proficiency