Senior Solution Delivery Associate

Position - SeniorSolution Delivery Associate

Job Location - Noida

About Zeapl.ai (www.zeapl.com)

Zeapl.ai is a Ministry of Electronics and Information Technology supported fast-growing enterprise SaaS startup, working with Fortune-500 companies. Our platform enables enterprises to drive 2-4x higher engagement of users on large scale campaigns. Marketing teams (for customer engagement), Sales & Distribution teams (for sales Team & channel engagement) and Customer Service teams (for driving CSAT / NPS) love what Zeapl has delivered for them.

With offices in Noida, Pune and a development center in Indore (India), Zeapl is hiring for its next phase of growth.

Responsibilities

• The ODM serves as primary point of contact for Zeapl.ais enterprise customers/ internal business
• teams throughout implementation and successful go-live journey
• Provide functional leadership while guiding enterprise customers through complex implementations.
• Clearly understand customer business challenges and use cases
• Serve as an advocate and escalation point and ensure issues are being addressed
• Demonstrate benefits of the Zeapl.ai platform to address customer challenges
• Configure Zeapl.ai Platform according to Best Practices for quick Time to Value
• Perform testing on platform to ensure accurate configuration
• Provide expertise and guidance to Zeapl.ai partners/customers/internal business teams
• Ensure timely delivery of assigned implementation
• Create Project Plans - measure, track & report progress against the plans
• Manage Zeapl.ai project team resources and their day-to-day project tasks
• Serve as an escalation point for Customers on project issues, Zeapl.ai project team members or issues
• related to performance of the Zeapl.ai applications
• Manage scope, resources and project budget according to the SOW and apply Change Requests as
• necessary
• Build relationships and partner with internal teams such as Product, Engineering, Sales & Customer
• Success
• Continuous review and improvement of methodology and delivery best practices- encouraging
• innovation in technology and process
• Conduct Post Implementation Reviews to refine best practices

Requirements

3 - 5 years of experience in functional consulting, professional services, and/or project management

• Experience with successfully managing SaaS implementations / Conversational AI implementations
• such as Infobip, Zoho, Lead squared for multiple enterprise customers
• Strong Project execution and project management skills
• Functional Consulting experience
• Experience in defining business requirements and additional scope for change requests and expansion
• Excellent written and verbal communication skills
• Experience in managing IT, consulting, or SaaS projects/implementations
• Strong resource planning
• Ability to work with different functional & technical consultants
• Bachelors degree in Engineering, Computer Science or equivalent work experience
• Direct hands-on experience with enterprise-grade conversational AI, low code, SaaS and project
• management technology is a plus

What To Expect

• A challenging position with lots of room for growth and support for personal and professional development
• with a great opportunity to work with a cross-functional team along with
• Opportunity to work in a Product company in a vertical B2B niche SaaS
• A transparent work culture that promotes individuals with fresh ideas

• Fun events, curated workshops, learning sessions, awards & recognitions etc