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Job Description
Job Overview:
Zebronics India Pvt Ltd is seeking a proactive and customer-focused Customer Support Executive to handle customer queries, provide technical assistance, and ensure a seamless post-sales experience. The ideal candidate should have strong communication skills, problem-solving abilities, and basic technical knowledge of consumer electronics and IT peripherals is be an added advantage.
Key Roles & Responsibilities:
- Handle inbound and outbound customer interactions via phone, email & chat.
- Resolve customer queries related to product installation, usage, troubleshooting, warranty, and services.
- Provide accurate information about Zebronics products, features, and service policies.
- Log customer interactions and maintain records in CRM/helpdesk systems.
- Manage warranty claims and RMA processes as per company guidelines.
- Coordinate with service centers, logistics, and technical teams for issue resolution.
- Escalate complex or unresolved issues to the concerned department in a timely manner.
- Ensure adherence to defined TAT (Turnaround Time) and quality standards.
- Maintain high levels of customer satisfaction and service excellence.
- Prepare daily/weekly reports on customer issues and feedback trends.
Required Skills & Competencies:
- Excellent verbal and written communication skills (English & Hindi; regional language is a plus).
- Strong problem-solving and troubleshooting skills.
- Basic technical knowledge of consumer electronics, audio devices, and IT peripherals will be an added advantage.
- Experience with CRM/helpdesk tools (Zendesk, Freshdesk, Zoho, etc.).
- Ability to handle voice, email, and chat support effectively.
- Good multitasking and time management abilities.
- Customer-centric attitude with strong interpersonal skills.
- Proficiency in MS Office (Excel, Word).
Eligibility Criteria:
- Graduate / Diploma in any discipline (preferred).
- Freshers with strong communication may also apply.
Skills
Email / Chat / Voice SupportProblem Solving & Analytical SkillsCustomer SatisfactionMS Office ExcelCustomer Support OperationsProduct Knowledge LAudioComplaint Handling & Escalation ManagementTechnical ServicesCustomer SupportCustomer SatisfactionLogisticsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Founded in 1997, Zebronics is a IT & Gaming Peripherals, Sound systems, Mobile & Lifestyle Accessories & Surveillance Solutions brand with a mission to provide products which are Great on design, performance yet so easy on pocket, that every household in the country can afford. Today, Zebronics employs over 1,100 people across 31 Offices and 128+ Zeb Cares in India. The offices are backed by strong network of dealers, resellers and integrators adding to retail presence of over 50,000+ locations across length and breadth of the country. The Zeb Care (service centers) provide support to the consumers and the channel network. Zebronics is known for its EQR Mantra (Excellence, Quality and Reliability) throughout its large range of computer peripherals and consumer electronics.
Important dates & deadlines?
Application Deadline
24 Apr 26, 05:47 PM IST
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