Filed Service Engineer

Position : Field Service Engineer

Roles and Responsibilities

• Technical: Maintains Ophthalmology / Microsurgery equipment
• Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• Business growth: Assists in the growth and direction of business in his/her geographic area
• Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
• Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
• Competence in delivering remote service to diagnose or repair
• Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions
• Providing technical support to colleagues and customers
• Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers

Quality Specific Goals:

• Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications:

• BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent
• Minimum 4+ years of relevant experience in field services
• Proficiency in English and Computer Skills
• Excellent communications, listening and interpersonal skills
• Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs