Business Process Consulting - Travel & Hospitality

WHAT YOU WILL DO:

• Serve as a coach to the Scrum team on Agile principles and practices, helping them to continuously improve their processes and outcomes.
• Collaborate with Product Owners, Development Teams, and other stakeholders to define project scope, goals, and deliverables.
• Support the Product Owner in managing the backlog and guiding the team to achieve higher levels of scrum maturity.
• Lead and motivate cross-functional teams to achieve product roadmap objectives, fostering a culture of collaboration, innovation, and continuous improvement.
• Collaborate with technical leads and architects to ensure alignment with technical strategies and standards and liaise with other Scrum Masters to coordinate cross-team dependencies and initiatives.
• Facilitate Scrum events including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, ensuring they are productive and kept within the timebox.
• Remove impediments to the teams progress, working closely with other Scrum Masters and organizational entities to increase the effectiveness of the application of Scrum in the organization.
• Track and communicate team velocity and sprint/release progress to all affected teams and management and assist with the preparation and participation in Quarterly planning events.
• Facilitate the teams efforts in relentless improvement – identifying and addressing areas for adjustment and enhancement.
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  Participate in the Scrum of Scrums or other relevant meetings to ensure alignment and coordination across teams, and actively contribute to the continuous improvement of agile practices within the organization.
  

Experience

• Bachelors degree and 4+ years of proven experience as a Scrum Master, with excellent communication and leadership skills, having the ability to influence and motivate teams.
• Deep understanding of Agile principles, frameworks and the flexibility to adapt and blend them to suit our unique environment.
• Excellent skills in facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency along with knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (e.g., Burndown techniques, Retrospective formats, handling bugs, etc.).
• Experience with Agile Workflow Management Tools like Azure DevOps/JIRA/ Agility/VersionOne.
  

Nice To Have

• Certified Scrum Master (CSM) or SAFe Scrum Master (SSM) certification
• Familiarity with Cloud Infrastructure
  

Responsibilities
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Qualifications
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About Us
At Zensar, were experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, were a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.