IT Delivery Lead(Pharma)

Skill-IT Delivery Lead(Pharma)

Experience Required-15+ Years

Location-Pune

Role Summary:

We are seeking an accomplished IT Delivery Leader with strong experience in pharmaceutical industry processes to lead end-to-end delivery of enterprise IT programs and digital transformation initiatives. The role requires deep understanding of GxP-regulated environments, validated systems, and pharma business functions, combined with proven leadership in large-scale IT delivery.

Key Responsibilities:

IT Delivery & Program Management

• Lead end-to-end IT delivery for multiple concurrent programs across applications, data, integration, and infrastructure.
• Own delivery governance, planning, execution, risk management, and successful closure of programs.
• Ensure delivery commitments on time, cost, quality, and compliance.
• Serve as the primary IT delivery interface for senior business stakeholders.

Pharma Process & Domain Leadership

• Experience in managing engagements on key technology platforms Veeva, Medidata, LIMS, SAP S/4, Salesforce, etc.
• Experience in product commercial launch, emerging biotech, AI-led value chain transformation.
• Ensure systems align with GxP, GAMP 5, 21 CFR Part 11, ICH, and other relevant regulatory standards.
• Drive adoption of validated systems and documentation practices across projects.
• Strong knowledge of Pharma business processes, including will be preferred:
• Commercial - Sales & Marketing, Medical, Market Access
• R&D - Clinical Operations, Discovery, Pharmacovigilance & Drug Safety
• Manufacturing, Quality, and Supply Chain
• Regulatory Affairs & Submissions

Delivery Leadership & Growth Enablement

• Own end-to-end IT delivery for Life Sciences portfolios with clear linkage to business growth outcomes (revenue uplift, faster launches, market penetration, productivity).
• Drive a delivery-led growth model by proactively identifying opportunities where technology can:
• Improve sales effectiveness and rep productivity
• Enable omnichannel and personalized HCP engagement
• Accelerate product launches and brand transformation
• Convert Commercial demand into scalable delivery roadmaps with measurable business KPIs.

Vendor, Financial & Portfolio Management

• Own Commercial IT portfolio management including budgeting, forecasting, and financial discipline.
• Lead multi-vendor delivery ecosystems (system integrators, SaaS vendors).
• Ensure strong vendor governance, SLAs, cost optimization, and performance outcomes.

Stakeholder & Business Partnership

• Partner with Business, QA, Regulatory, Compliance, and Vendors to ensure aligned outcomes.
• Communicate program status, risks, and mitigation plans to executive leadership.
• Build strong relationships with global and cross-functional teams.

Governance, Quality & Compliance

• Establish and maintain delivery frameworks aligned with SDLC, Agile, SAFe, or Hybrid models.
• Ensure adherence to validation, audit readiness, change control, and inspection preparedness.
• Lead vendor governance, SLA management, and third-party delivery oversight.

People Leadership & Capability Building

• Build and lead high-performing Commercial IT delivery teams across geographies.
• Mentor delivery managers, architects, and product owners.
• Strengthen organizational capability in:
• Commercial domain knowledge
• Agile delivery in regulated environments
• Business-facing IT leadership

Required Qualifications & Experience

Education

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• Bachelors degree in engineering, Computer Science, or related field
• MBA or masters degree preferred

Experience

• 15+ years of overall IT experience with 5-8+ years in delivery leadership roles
• Significant experience in Pharmaceutical or Life Sciences industry
• Demonstrated success delivering large, complex IT programs in regulated environments
• Experience managing multi-vendor and global delivery models

Technical & Domain Skills

• Strong understanding of:
• GxP compliance, Validation lifecycle, CSV/CSA
• Pharma platforms such as Veeva, Oracle, SAP, LIMS, MES, CTMS (any combination)
• Familiarity with cloud, data platforms, integrations, and enterprise architectures
• Experience with Agile / SAFe delivery models in regulated domains

Leadership & Behavioral Competencies

• Executive presence with strong stakeholder management skills
• Strategic thinker with hands-on delivery mindset
• Excellent communication, negotiation, and conflict management abilities
• Strong decision-making under ambiguity and regulatory constraints
• Results-driven with a continuous improvement mindset

Desirable / Preferred Skills, Experience

• Experience supporting global pharma enterprises
• Exposure to digital transformation, AI/ML, data & analytics in Life Sciences
• Certification in PMP, SAFe, ITIL, or equivalent