Business Analyst (Central Operations)

Manager II - Business Analyst

CT Defects Department

No lengthy intro here, lets get straight to the details, Zepto speed.

• ● Own end-to-end analytics for the Control Tower, enabling real-time visibility into business
• and operational performance across the network.
• ● Build and maintain automated dashboards, reports, and KPI trackers to monitor key
• business, supply chain, and operational metrics.
• ● Analyze large datasets to identify trends, bottlenecks, and improvement opportunities,
• translating insights into actionable recommendations.
• ● Partner closely with Operations, Supply Chain, Product, Finance, and Business teams to
• solve complex business problems using data.
• ● Write efficient SQL queries to extract, clean, and analyze data from multiple sources,
• ensuring accuracy and consistency.
• ● Develop forecasting models, exception reports, and performance scorecards to support
• business planning and operational decision-making.
• ● Drive root cause analyses for critical operational issues and recommend scalable
• solutions to improve efficiency and customer experience.
• ● Automate recurring reports and analytical workflows to reduce manual effort and
• improve reporting speed.
• ● Monitor business health metrics, proactively identify anomalies, and drive corrective
• actions with relevant stakeholders.
• ● Continuously improve data quality, reporting frameworks, and analytical processes to
• enable faster, data-driven decision-making across the organization.

Are you who we are searching for

• ● Qualification: Bachelors degree in Engineering, Mathematics, Statistics, Economics,
• Computer Science, or a related quantitative field. MBA is preferred.
• ● Experience: 2–5 years of experience in Business Analytics, Data Analytics, Control Tower,
• Supply Chain Analytics, Operations Analytics, E-commerce, Quick Commerce, Logistics, or
• high-growth startup environments.
• ● Strong proficiency in SQL (mandatory) with experience writing complex queries, joins,
• CTEs, window functions, and optimizing large datasets.
• ● Advanced proficiency in Microsoft Excel, including Pivot Tables, Power Query, advanced
• formulas, and data analysis.
• ● Strong analytical mindset with the ability to solve ambiguous business problems using
• data.
• ● Excellent stakeholder management and communication skills, with the ability to influence
• decisions through insights.
• ● Comfortable working in a fast-paced, high-ownership environment with multiple priorities
• and tight timelines.
• ● Knowledge of Python or statistical analysis is an added advantage