Senior Compliance Manager

Job Summary

The Zonal Compliance & Regulatory Manager will be responsible for end-to-end compliance management across delivery hubs, dark stores, and warehouses. The role requires strong expertise in regulatory licensing, inspection handling, and stakeholder management across pharma and non-pharma domains. The candidate should be adept at navigating regulatory frameworks, managing government relationships, and ensuring seamless business operations through proactive compliance.

Key Responsibilities

1. Licensing & Regulatory Compliance

• Manage end-to-end procurement, renewal, and maintenance of all licenses including Drug Licenses, FSSAI, Trade License, Shop & Establishment, Health Trade Licenses, Labour registrations, and other statutory approvals.
• Ensure compliance with applicable laws such as Drugs & Cosmetics Act, FSSAI regulations, Shop & Establishment Act, Contract Labour laws, and local municipal requirements.
• Maintain a centralized repository and tracking system for all licenses and approvals.
• Monitor regulatory updates and drive timely implementation across operations.

2. Audit & Compliance Management

• Conduct periodic audits across stores and warehouses to identify compliance gaps.
• Drive closure of non-compliances through structured CAPAs.
• Prepare audit reports and ensure documentation readiness for inspections.

3. Regulatory Liaison & Inspection Handling

• Act as the single point of contact for Drug Inspectors, FSSAI, Municipal and other regulatory authorities.
• Handle inspections, notices, and regulatory queries effectively.
• Draft and submit representations, responses, and compliance documentation.
• Build and maintain strong working relationships with regulatory authorities.

4. Operations & Governance

• Ensure compliance with storage, handling, and operational standards across pharma and non-pharma categories.
• Work closely with Operations, Legal, HR, and Facilities teams to ensure adherence to all regulatory requirements.
• Support business expansion by enabling faster and compliant licensing.

5. Process & Continuous Improvement

• Develop and implement SOPs and compliance frameworks.
• Identify systemic gaps and drive process improvements to enhance efficiency and reduce regulatory risk.
• Conduct training sessions for internal teams on compliance requirements.

Experience & Skills

• Experience in regulatory compliance (pharma + retail/warehouse ecosystem preferred)
• Strong working knowledge of:

Drugs & Cosmetics Act

FSSAI Regulations

Shop & Establishment Act, Trade & Health Licenses

Labour and local municipal compliances

• Experience in handling regulatory inspections and government stakeholders
• Strong drafting, negotiation, and problem-solving skills
• Ability to manage multiple stakeholders and fast-paced operations

What Were Looking For

A hands-on compliance professional who understands both on-ground execution and regulatory navigation, has strong government interfacing experience, and can get things done while maintaining high compliance standards.