Zepto - Senior Director - Motherhub Operations

Senior Director - Motherhub Operations (7-15 yrs)
Location: Mumbai, Maharashtra, India
Responsibilities:
1. Dry Handling & Processing:
- Oversee receipt, processing, packaging, and storage of dry products in compliance with food safety regulations.
- Monitor and maintain processing and storage equipment to ensure quality and safety.
2. Quality Control & Compliance:
- Enforce QC protocols, HACCP, and FDA standards through regular audits, shelf-life testing, and safety checks.
- Maintain facility compliance with local and international food safety standards.
3. Warehouse & Inventory Management:
- Manage stock levels, temperature controls, and FIFO rotation to prevent shortages or overstocking.
- Coordinate with procurement and logistics for timely inventory replenishment.
4. Team Leadership:
- Lead, train, and support production, warehouse, and QA teams on safety, hygiene, and best practices.
- Foster a culture of continuous improvement and accountability.
5. Supply Chain & Distribution:
- Partner with logistics to optimize delivery routes, reduce transport costs, and meet schedules.
- Manage supplier and vendor relationships to guarantee steady raw material supply.
6. Health, Safety & Hygiene:
- Enforce strict sanitation, hygiene, and equipment cleaning schedules.
- Maintain emergency protocols for contamination, equipment failure, or supply chain delays.
7. Budget & Cost Control:
- Manage operational budgets, minimize waste, and identify cost-saving opportunities.
- Track and report key metrics (production volumes, waste, profitability).
8. Order Fulfillment & Customer Relations:
- Ensure accurate, timely order fulfillment and resolve quality or delivery issues.
- Maintain strong relationships with key accounts to meet demand and quality standards.
Qualifications & Experience:
Education:
- Degree in Food Science, Supply Chain Management, Business Administration, or a related field.
- Certifications in food safety or dairy processing (e.g., HACCP, ISO 22000) are preferred.
Experience:
- Minimum of 3 years in motherhub operations, logistics, or supply chain management, with at least 2.5 years in leadership roles within a Dry or dairy processing facility.
- Experience in managing inventory, quality control processes, and team supervision in a food production or dairy environment.
Skills:
- Strong leadership and team management skills, with the ability to motivate and lead diverse teams.
- Excellent organizational, problem-solving, and communication skills. Ability to manage budgets, track operational performance, and ensure cost-effective operations.
- In-depth knowledge of food safety regulations and quality control practices specific to dairy products.