Zetwerk - Program Manager - Operations & Process Transformation

Program & Project Management:
- Own and drive end-to-end program execution across multiple operational initiatives.
- Develop project plans, timelines, and milestones and track progress through Jira.
- Ensure timely delivery of projects by coordinating with cross-functional teams including operations, product, and engineering.
Business Process Design:
- Understand operational workflows across supply chain, logistics, and finance.

- Translate business processes into structured workflows and system requirements.
- Identify inefficiencies and design scalable process improvements.
ERP & System Translation:
- Convert business process requirements into ERP workflows and system configurations.
- Work with product and engineering teams to implement process changes within ERP systems.
- Ensure system processes accurately reflect operational requirements.
Stakeholder Management:
- Work closely with internal teams including operations, finance, logistics, and technology.
- Communicate program status, risks, and progress to leadership.
- Facilitate discussions between business teams and technical teams to align on solutions.
Monitoring & Reporting:
- Track program metrics and provide periodic status reports.
- Identify risks and dependencies early and drive resolution.
- Maintain documentation including process flows, FRDs, and operational playbooks.