Zetwerk - Program Manager - Operations & Process Transformation

Program & Project Management:

• Own and drive end-to-end program execution across multiple operational initiatives.
• Develop project plans, timelines, and milestones and track progress through Jira.
• Ensure timely delivery of projects by coordinating with cross-functional teams including operations, product, and engineering.

Business Process Design:

• Understand operational workflows across supply chain, logistics, and finance.
• Translate business processes into structured workflows and system requirements.
• Identify inefficiencies and design scalable process improvements.

ERP & System Translation:

• Convert business process requirements into ERP workflows and system configurations.
• Work with product and engineering teams to implement process changes within ERP systems.
• Ensure system processes accurately reflect operational requirements.

Stakeholder Management:

• Work closely with internal teams including operations, finance, logistics, and technology.
• Communicate program status, risks, and progress to leadership.
• Facilitate discussions between business teams and technical teams to align on solutions.

Monitoring & Reporting:

• Track program metrics and provide periodic status reports.
• Identify risks and dependencies early and drive resolution.
• Maintain documentation including process flows, FRDs, and operational playbooks.