Guest Relations Supervisor

Job Title: Guest Relations Executive / Supervisor Wellness Outlet (Spa and Salon)

Location: Le Meridien, Gurgaon (Gurugram)

About the Role

We are seeking a confident, outgoing, and sales-oriented Guest Relations Executive / Hostess to represent our wellness outlet inside Le Meridien Hotel In Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.

Key Responsibilities

Guest Engagement & Sales

• Proactively approach and greet guests in the lobby with confidence and warmth
• Introduce guests to our wellness services, express therapies, and special offers
• Generate sales by converting walk-in guests through persuasive communication and relationship-building
• Upsell and cross-sell services based on guest needs, time availability, and preferences
• Maintain a strong presence in the lounge to maximize visibility and walk-in conversions

Revenue Generation & Promotions

• Consistently work towards daily and monthly sales targets
• Support cross-promotions with other outlets of the hotel to drive additional footfall
• Assist in executing in-lounge promotions, offers, and campaigns
• Capture guest interest efficiently, especially for short-layover and transit passengers

Guest Experience & Brand Representation

• Deliver a warm, premium, and professional guest experience at all times
• Act as the first point of contact and brand ambassador for the wellness outlet
• Address basic guest queries and escalate concerns to the Outlet Manager when required
• Ensure the outlet ambience, hygiene, and presentation meet high service standards

Operational Support

• Coordinate with therapists and beauticians to ensure smooth guest flow
• Support appointment scheduling and service readiness
• Follow SOPs related to service standards, hygiene, and airport compliance

Desired Profile

• Strong people skills with confidence in initiating conversations with strangers
• Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred
• Comfortable approaching guests and actively promoting services
• Excellent communication skills in English; additional languages are a plus
• Well-groomed, presentable, and professional demeanor
• Responsible, disciplined, and dependable

Work Environment & Flexibility

• Willingness to work flexible shifts including early mornings, late nights, weekends, and holidays
• Ability to perform in a fast-paced, high-footfall airport lounge environment

Compensation

• Fixed salary plus very attractive performance-linked incentives
• High earning potential for strong sales performers

Preferred Criteria

• Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales
• Non-smokers preferred