Office Manager

PS : This is a totally Office Based job. And the Job Location is Ahmedabad , Gujarat. Candidates who are based from Ahmedabad , Gujarat or who are willing to relocate can apply for this role.

Job Purpose:

• The Offshore Office Manager will lead and oversee the India-based support team that
• provides back-office and administrative services for a UK-based social care company. The
• role involves managing remote staff, ensuring performance and compliance, maintaining
• service quality, and acting as the key liaison between the offshore team and UK leadership.

Key Responsibilities:

Team Leadership & Supervision :

• Manage, supervise, and support a team of remote administrative and support staff based in India.
• Oversee workload distribution, task completion, and quality control across functions such as HR support, scheduling, finance, data entry, and compliance documentation.
• Create KPIs and manage regular team meetings, performance reviews based on KPIs,

and provide training and coaching where needed.

Operational Management :

• Ensure timely and efficient execution of all offshore tasks in alignment with UK operational needs and timelines.
• Monitor team productivity, resolve issues, and implement process improvements.
• Maintain oversight of shift scheduling to ensure adequate coverage for UK time zones.
• Help UK operations manager director and carry out tasks as needed by them (open ended profile for administrative support)
• We expect him / her to work as team player on floor when needed along with being team leader in case of process needs.

Coordination with UK Leadership and Regional office :

• Act as the primary point of contact between the India team and UK stakeholders.
• Coordinate with UK managers to align on priorities, workflows, and performance expectations.
• Prepare and share regular progress reports, KPIs, and team updates with UK leadership.
• Should be able to visit our regional office at Rajkot as and when needed to co - ordinate with team working at Rajkot office.

Compliance & Documentation:

• Ensure the team adheres to data protection and confidentiality standards (GDPR- compliant).
• Oversee proper documentation, filing, and version control for all offshore operations.
• Assist in preparing documentation for audits, inspections, or compliance checks.

Administrative & Systems Oversight:

• Ensure all tools, platforms, and communication systems are functioning properly and used consistently across the team.
• Support India team in implementation of ATS system for UK Recruitments, monitor implementation and deal for software support for any queries by the team
• Co-ordinate software development company of own software for the company and help migration and other implementation of new software.
• Provide support with onboarding new offshore staff and managing access to software, training, and documentation.

Key Skills & Competencies:

• Proven leadership and team management skills in a remote setting
• Excellent communication skills (written and verbal, in English)
• Strong organizational and time-management abilities
• Familiarity with UK social care operations, compliance, and terminology (preferred)
• Comfortable working across time zones with overlapping UK working hours

Qualifications & Experience:

• 5+ years in office operations, team management, or remote operations (preferably with international clients)
• Experience managing teams supporting healthcare, social care, or similar regulated industries is a plus
• Bachelors degree in Business Administration, Operations, or a relevant field
• Experience with tools like Microsoft 365, Google workplace tools, Zoom, and HR/Finance platforms (preferably)

Working Hours:

1.00 pm (Afternoon) to 10.30 pm (Night) IST which can move by 1 hour on daylight savings.

Reporting Structure:

• Reports to UK Operations Manager or Director
• Manages India-based remote administrative/support team

• Job Types: Full-time, Permanent
• Pay: ? 7.20 - ? 8.40 Per Year

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• UK shift

Supplemental Pay:

• Commission pay
• Performance bonus

Work Location: In person