Customer Service Executive

About us

• Zofeur is the World's first on-demand platform for all your car-related needs, our on-demand
• platform offers a wide range of services, including hiring a personal chauffeur, driving kids to
• school, picking up and dropping off your car at the garage, arranging for vehicle inspection,
• moving your car from A to B, and much more. Plus, with our fleet of professional drivers, you can get any of these services at your doorstep within 10 minutes.

Don't waste your valuable time on car-related tasks - let us handle everything for you. Zofeur is a lifestyle platform serving anyone who does not want to compromise time, money, and comfort.

At Zofeur, our aim is to make chauffeur services, luxury services today, a daily necessity.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person in a polite and professional manner.
• Handle customer complaints, providing effective solutions and ensuring customer satisfaction.
• Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Work closely with other departments (sales, technical support, etc.) to ensure seamless service delivery.
• Keep up-to-date with product updates, services, and promotions to offer accurate information to customers.

Requirements

• Bachelor's Degree
• 3-6 years of operations experience in the transportation industry
• Excellent written and verbal communication, presentation, and interpersonal skills
• Strong sense of initiative and customer service orientation
• Ability to adapt and achieve targets in a dynamic, fast-paced working environment
• Experience with the online marketplace is desirable
• Ideally a keen interest in the Transportation industry