Payroll Specialist

Responsibilities:

• Serve as the first point of contact for all client queries related to EPF and NPS processes, rules, and regulations.
• Provide accurate, timely, and compliant responses to client inquiries.
• Clarify procedures for registrations, transfers, withdrawals, claims, and grievances.
• Guide clients on EPF and NPS statutory requirements and best practices.
• Assist in explaining relevant government notifications, amendments, and policy changes.
• Advise on timely filings and ensure clients are aware of regulatory deadlines.
• Liaise with EPFO, CRA, and NSDL/Protean on behalf of clients to resolve escalated issues.
• Facilitate client access to EPFO and NPS portals for account management and updates.
• Build and maintain strong professional relationships with client HR and payroll teams.
• Conduct knowledge-sharing sessions to address recurring issues and enhance client understanding.

Skills & Competencies:

• In-depth knowledge of EPF & NPS rules, regulations, and procedures.
• Hands-on experience with EPFO, NPS (CRA/NSDL) portals.
• Excellent communication and interpersonal skills for client interaction.
• Strong problem-solving skills with a customer-first approach.
• Ability to manage multiple client queries simultaneously.
• Proficiency in MS Office (Excel, Word, Outlook) and familiarity with HRMS tools.

Experience:

• 3 to 6 years of experience in HR operations, payroll processing, or statutory compliance, preferably in a client-servicing role.
• Experience in handling EPF and NPS processes for multiple clients is an advantage.