Senior Manager - Linehaul

:

• Drive and ensure for effective LH network with cost & speed optimization.
• Identify improvements on the workflow or system and collaborate with the operations team and supervise to implement the necessary changes time to time.
• Analyze operational data and informational to conceptualize and define operational problems & interprets data on logistics elements. Proactively identify trends to prevent customer impacting issues.
• Track, analyse and manage KPIs and SLAs using monitoring and reporting tools and ensure key objectives are being met.
• Strong co-ordination with IT, Tech and Operations teams to ensure correct actions are documented and tracked to completion.
• Innovate on current processes to constantly improve support operations.
• Review and analyse information regarding alternative courses of action to determine which plan will offer the best outcomes.
• Transforms large amounts of raw data into actionable information for presentation to business managers in report format.

• Builds and maintains automated reports using Business Objects, Reporting Services and Excel/Power BI etc.