Posted: 1 week ago
0-1 years
Chennai(Kovilambakkam)
Operations Maintenance & Support
work from office
Full Time
Closes 1 Jan 2027
Posted: 1 week ago
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Job Description
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Job Description
Role & responsibilities
- Inbound Communication: Handle high volumes of phone calls, live chats, and emails from customers.
- Problem Resolution: Investigate and resolve customer complaints, process returns, issue refunds, or adjust customer accounts.
- Product & Service Guidance: Provide accurate details on company offerings, pricing, and policies.
- Order Processing: Assist customers with placing orders, tracking shipments, and modifying account settings.
- Escalations: Identify complex or specialized issues and route them to the appropriate department or supervisor.
- Record Keeping: Log detailed notes and interaction histories into a Customer Relationship Management (CRM).
Preferred candidate profile
- Undergraduate/ Graduate- Any Graduation
- Fluent in English+ Telugu
- Job Location : Chennai (Kovilambakkam)
- Day Shift: 9.30AM-6.30PM
- Fixed Week Off: Sunday
- Salary :17000 TH to 21000TH +ESIC+PF+ Incen
Skills
BPOInbound CallsDomestic BPODomesticCallingVoiceInboundTeluguCustomer Relationship ManagementOrder ProcessingCustomer RelationshipVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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