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Job Description
JOB ROLE -
- Profitability Management - Maintaining & optimizing profitability for the branch .
- Target setting & management – Monitoring branch targets in numbers & volumes .
- Portfolio quality management - through superior underwriting, working closely with collections.
- Cost management – managing all branch operating costs including cost of acquisition, operations etc.
- People management – Motivating team, handling HR & administration function of the branch.
- Customer experience management - Ensuring superior customer experience and handling customer service in termsof collections, pre closures & service issues
Business.
- Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds.
- Monitor individual performance of each employee, continuously work to maximize productivity People Management .
KEY RESPONSIBILITIES -
- Ability to plan & execute targets for all products.
- Ability to create professional work culture that encourages enthusiasm and team spirit.
- Ability to manage and implement change by taking complete ownership.
Skills
OperationsCustomer ExperienceCustomer ServiceAdministrationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
2COMS Consulting Pvt. Ltd. is a leading Indian recruitment and staffing firm that has been facilitating employment and workforce solutions across various industry sectors since its inception in 1999. Headquartered in Kolkata, India, 2COMS specializes in providing a wide range of human resource services including temporary and permanent staffing, professional search, and workforce management solutions. Catering to diverse sectors such as IT, Telecom, FMCG, Pharma, Healthcare, and Education, 2COMS has built a reputation for understanding client needs and offering customized solutions that address the unique challenges of each sector. Their approach combines deep industry expertise with a robust recruitment process, aiming to connect businesses with the right talent while also helping individuals find meaningful employment opportunities. Over the years, 2COMS has expanded its presence across India, demonstrating a commitment to fostering employment and contributing to the growth of the Indian economy.
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