Customer Support Executive Voice Process

Cognizant is hiring enthusiastic and customer-focused candidates for its Voice Process. The role involves handling customer queries, moderating online listings, verifying information and ensuring accuracy and customer satisfaction.

• Handle customer interactions through voice support in English and Hindi.

• Review and moderate online listings while maintaining 98%+ accuracy.

• Ensure tasks are completed within defined SLA/TAT timelines.

• Verify information and make accurate updates on map platforms.

• Monitor individual performance and achieve assigned targets.

• Maintain high customer satisfaction and minimize escalations.

• Identify process improvement opportunities and report them to supervisors.

• Qualification: Any Graduate

• Experience: Freshers and candidates with 0 11 months of experience.

• Languages: Good English and Hindi communication skills.

• Typing Speed: Minimum 30 WPM.

• Computer Skills: Basic knowledge of computers and MS Office.

• Basic knowledge of maps, navigation and geography is preferred.

• Annual CTC: 2.80 LPA

• Approx. Monthly In-hand: 17,500
  

• Shift: Rotational shifts

• Working Days: 5 days a week

• Week Off: 2 rotational week - offs

• Work Mode: Work From Office (WFO)