L0 Application Support - 3i Infotech - Chennai

Location Chennai

Experience Fresher

Internship duration — 6 months

Stipend — 7,000 per month

Role overview

The L0 Application Support Intern will be the first point of contact for users reporting application issues. The role involves logging tickets, performing basic troubleshooting using documented procedures, and escalating unresolved issues to the L1 support team.

Key responsibilities

• Receive and log application support requests via phone, email, or the ticketing portal.
• Capture issue details, including error messages, screenshots, and steps to reproduce the issue.
• Perform basic checks for login, access, and common application errors using SOPs and knowledge articles.
• Escalate unresolved or high-priority issues to the appropriate support team with complete troubleshooting notes.
• Track open tickets, provide status updates to users, and document resolutions before closing tickets.
• Follow data confidentiality and access control procedures when handling user information.

Required skills

• Basic understanding of Windows, web browsers, and common application issues.
• Good verbal and written communication skills.
• Ability to follow documented procedures and record issue details accurately.
• Willingness to learn ticketing tools and application support processes.

Preferred qualifications

• Diploma or degree in Computer Science, IT, or a related field.
• Familiarity with help desk or ticketing tools is an advantage.

Interested candidates can share there updated resume to mousami.ghosh@3i-infotech.com or Whatsapp to 9769019644