Travel Desk Administrator

JOB SUMMARY

The Travel/Bank Card Data Administrator is responsible for the administration and maintenance of the Companys Corporate Travel and Corporate Card programs as well as general administrative and data analytics. This position serves as a contact for the Travel and Corporate Card program, helping to resolve issues related to either of these programs.

PRINCIPAL ACCOUNTABILITIES

The Travel/Bank Card Data Administrator provides extensive support to help develop, streamline, and maintain the global travel and bank card use process. The Travel/Bank Card Data Administrator will interface with IT team members, platform resources, and end-users in the execution of his/her duties and responsibilities:

• Oversee operations and manage activities of the travel program to ensure timely processing, maintain quality and take corrective action when necessary.
• Work with manager to increase the effectiveness and efficiency of all related travel and expense policies and procedures in conjunction with the credit card program.
• Provide optimal customer service support for employee travel and corporate card concerns. Assist employees with reconciling, opening, and terminating accounts as well as resolving fraud cases.
• Educate travelers regarding policies and travel program initiatives as they relate to credit card program including direction regarding domestic travel arrangements through Concur.
• Process approved travel profile requests and corporate card applications.
• Contribute to the monitoring and maintenance of the credit card program including the development, implementation, and maintenance of policies, procedures, and program metrics.
• Manage projects and process development of activities surrounding travel initiatives.
• Lead and/or participate in travel related projects.
• Monitor employee termination reports to ensure timely close of all travel and corporate card related accounts.
• Create and maintain travel reporting to optimize travel spend, encourage online adoption, create transparency for corporate travel contracts, estimate and increase travel safety.

EDUCATION

• Associates or bachelors degree in Business, Finance, Accounting, Travel Management, Information Technology, or a related field preferred.
• Equivalent combination of education and relevant professional experience may be considered.

EXPERIENCE

• 35 years of experience in corporate travel, travel program administration, expense management, or related business operations.
• Comfortable with US - Night Shifts
• Demonstrated experience administering or supporting SAP Concur Travel and/or Concur Expense.
• Experience supporting users, troubleshooting system issues, managing configurations, and implementing process improvements.
• Experience working with corporate travel programs, online booking tools, and corporate card/expense processes preferred.
• Experience working with global teams, international stakeholders, or global travel programs preferred.