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Job Description
Roles and Responsibilities
- Manage help desk operations, ensuring timely resolution of customer queries and issues.
- Handle calls, emails, and chats from customers to provide technical support for IT services.
- Coordinate with internal teams to resolve complex technical issues and escalate when necessary.
Desired Candidate Profile
- Proficiency in handling calls, calling techniques, and effective communication skills.
- Ability to work independently with minimal supervision while maintaining high levels of productivity.
Please come for Walkin directly - 3i Infotech Digital BPS, Solitaire Business Park, 3rd Floor C Wing, airport road, Opp Central Hospital Sakinaka Andheri (East) Mumbai- 400072.
Meet Nitin/Belden
Skills
Helpdesk ManagementIT ServicesTicketingServicenowHandling CallsSLATicketing ToolsCallsOperationsTechnical SupportHelp Desk OperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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